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MosaiQ™ Services

Our Mission: delight our customers with service that exceeds expectations

At Quotient, we believe that service and support should be as seamless as possible. With a group of highly experienced local field service engineers and field application specialists available for on-site support seven days a week, and technical telephone support available 24 hours a day, we encourage our customers to consider us as members of their extended team. We consistently strive to provide your lab with extremely efficient service solutions.

Learn more about the support, training, and education we can provide for all MosaiQ™ customers.

Product Ordering/Delivery

Our product ordering service handles purchase requests for instruments, reagents, accessories, and service contracts.

Instrument Support

Our support team is made up of highly-skilled engineers and application specialists who can help your laboratory with MosaiQ installation, preventative maintenance and technical support either on-site or remotely.

Application Support

Along with our 24/7 MosaiQ operation support helpline, our application support team of technical staff can provide on-site support for routine and non-routine activities. Upon request, our application team can coach and mentor laboratory personnel firsthand in assay implementation and qualification.

Training and Education