Along with our 24/7 MosaiQ operation support helpline, our application support team of technical staff can provide on-site support for routine and non-routine activities. Upon request, our application team can coach and mentor laboratory personnel firsthand in assay implementation and qualification.
We will also offer an entire self-tracking system so you can follow the status of any of your registered support requests. You may benefit from the following functions:
- Case acknowledgments confirm that your case has been assigned.
- Advanced case notifications provide you with your expected resolution date.
- Case status details specific issues of the case.