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Application Support

On-site support

Along with our 24/7 MosaiQ operation support helpline, our application support team of technical staff can provide on-site support for routine and non-routine activities. Upon request, our application team can coach and mentor laboratory personnel firsthand in assay implementation and qualification.

We will also offer an entire self-tracking system so you can follow the status of any of your registered support requests.

  • Case acknowledgments confirm that your case has been assigned.
  • Advanced case notifications provide you with your expected resolution date.
  • Case status details specific issues of the case.