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Instrument Support

24/7 Helpline

Quotient will provide MosaiQ instrument operational support, 24 hours a day, 7 days a week.

 

Our support team is comprised of highly-skilled engineers and application specialists who can help your laboratory with MosaiQ installation, preventative maintenance and technical support either on-site or remotely.

We also offer a self-tracking system, to follow the status of any of your registered support requests.

  • Case acknowledgments confirm that your concern has been raised and addressed.
  • Advance case notifications provide an expected resolution date.
  • Case status details and specific issues of the case.

MosaiQ System Installation Process:

  1. A team of service engineers and application specialists will perform a pre-installation survey to ensure a seamless and rapid implementation of MosaiQ Instruments in your lab.

  2. Working with your laboratory, the cross-functional team will develop a schedule, detailing each step of the MosaiQ commissioning process. This will provide full visibility of the project and allow resources to be planned accordingly.

  3. Your lab will receive a comprehensive validation package containing all the documentation for your system validation (IQ/OQ). 

Remote monitoring: Quotient provides a remote monitoring solution to proactively identify and help resolve potential issues before they occur. Quotient’s goal is to offer its customers greater peace of mind and to continuously provide your organization with reliable results.

Using a secure, remote connection, our engineers will be available to assist your staff with any MosaiQ related questions or concerns—on demand. Upon request, we will be able to forecast maintenance needs, download log files, upload software fixes, or use a mirroring screen to optimize the use of your MosaiQ instrument.

Our remote connection technology respects the security of your network. In addition, no donor information is transmitted. This solution is HIPAA (Health Insurance Portability and Accountability Act) compliant and guarantees total traceability of any remote sessions.