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Product Ordering/Delivery

High-level customer service is our priority

When the MosaiQ™ system has been approved, our product ordering service will handle purchase requests for instruments, reagents, accessories, and service contracts.

You will be able to reach us Monday through Friday, 08:00 to 17:00 CET.

We also offer an entire self-tracking system so you can track the status of any of your registered orders. You may benefit from the following functions:

  • Order status confirms that your order has been placed.
  • Delivery tracking provides your carrier tracking number and delivery date.

All instructions for use (IFU) and material safety data sheets (MSDS) will be downloadable at any time through our MosaiQ customer portal.